Privacy
The short version: we collect only what we need to book your sauna, and we never sell your information.
Last updated November 10, 2026
When you request a rental, we ask for your name, email address, phone number, event address, preferred date, and details about your gathering. When you sign our rental agreement or waiver, we collect your printed name, signature, and the date signed.
Eventbrite handles event ticket purchases and Wave handles rental invoice payments. We never see or store your full card number.
We use your information to respond to your request, schedule and deliver your rental, send invoices and agreements, add approved bookings to our calendar, and email you about your booking.
With your permission, we may occasionally email you about upcoming pop-ups and events. You can opt out at any time.
We don't sell or rent your personal information. Our service providers include Wave (invoicing and payments), Eventbrite (tickets), Google (calendar, email and website measurement), and Lovable (hosting and booking records).
Google Analytics uses cookies to measure visits and website activity. Google may receive page addresses without query strings, device and browser information, cookie identifiers and connection information, including your IP address. Measurement helps us evaluate Google advertising and improve campaigns. We do not send booking contact details, signatures or health information to Google for advertising, and customer matching and personalized advertising signals are not enabled by this setup.
Google tracking waits for both analytics and advertising permission in the EU/EEA, UK, Switzerland and Canada, or when your location is unknown. Elsewhere it may run unless you refuse. Global Privacy Control overrides acceptance. Use Cookie settings at any time to accept or reject each purpose; withdrawing permission stops new Google measurement, but does not erase data already sent.
Lovable counts page visits, time on page, performance and errors without cookies or identifying individual visitors. Its click and interaction measurement follows your analytics choice. We save your choices, their time and a reference to the notice shown. Google describes its use of data at https://business.safety.google/privacy/.
We retain booking records and agreements for business records. Consent acceptance lasts up to one year and refusal is reviewed after about six months without automatically allowing tracking. Contact us to request access to or deletion of your information.
Updates are posted here with a new date.
Email us at hello@saunacleveland.com or call (216) 307-8509 and we'll be happy to help.